Deliveries are currently taking up to 7 working days
Whilst we’re committed to bringing your families entertainment and smiles during this difficult time, the safety of our employees is our first priority.
Because of this we have adopted a shift system in our warehouse that ensures social distancing at all times. We’re striving to deliver our usual levels of service but hope you’ll understand that things may be a little slower.
Our Customer Care team are currently working from home which means we can’t answer our phone line - please visit www.thetoyshop.com/contactus to find the best way of contacting us.
Thank you for your continued support and understanding.
FREE - when you spend £40, or £3.99 for orders under £40.
- Delivery in 4 to 7 working days
- Free delivery over £40 applies for UK mainland only
- We can’t deliver during a specific time slot, but if you are likely to be out we are happy to deliver to a work, family or friends address.
- Order by 7pm for next day delivery Monday – Friday. The Entertainer is closed on Sunday so orders placed before 2pm on Saturday for express delivery will be with you on Monday. Orders placed after 2pm Saturday and on Sunday will be delivered to you on Tuesday.
- Orders placed after 7pm will be delivered in 2 working days.
- UK mainland only.
Click & Collect from The Entertainer stores
Collect from ASDA stores using toYou
Cost - £3.99
- Order before 3pm your order will be ready to collect in 2 working days, at more than 600 toyou pick up points at Asda store nationwide.
- Orders placed after 3pm or to stores in Northern Ireland will take 3 working days.
- If your basket is eligible for Asda toyou collection we’ll show you the option in the checkout whether you pick home delivery or click and collect.
- You can find your nearest collection point here: Asda toyou
- You will be notified by email once your order arrives.
- To collect your order you’ll need to bring your sales order number and ID that matches the name on the order. You can use the QR code in your “Ready to Collect” email to make the process quicker but this is not essential.
- If your order is with Asda for 5 days and you haven't collected it, they will send you a reminder email. Your order will be returned to us after 10 days if not collected.
Collect from myHermes ParcelShops
Cost - £3.99
- Order by 7pm and your order will be ready to collect in 2 working days, at 1000s of myHermes ParcelShop locations.
- They're based in convenient locations including supermarkets, newsagents and train stations. Plus they're often open late and on Sundays.
- You can find your nearest collection points here: myHermes
- You will be notified by email once your order arrives. To collect please take along the confirmation email or SMS and either the payment card or photo ID.
We deliver worldwide
- Delivery timescales will differ from those listed above
- Click here to see costs and timescales for international delivery