Returns Advice

Duplicated or Unwanted Goods

You may return duplicated or unwanted goods within 28 days of delivery for a refund. All products must be returned in their original packaging and in a re-saleable condition (with any seals or wrapping unbroken). You are responsible for the cost of returning unwanted items to us.

We reserve the right to make a charge of £50 to cover the collection cost of large or heavy items.

Damaged Goods

Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible. This does not affect your statutory rights.

Faulty Goods

In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time. We will do our best to provide a replacement or refund.

Goods Received In Error

If you receive an item that you did not order, please notify us as soon as possible.

How to Return a Product

Return your goods by post. Please pack the goods carefully so that they will not be damaged in transit.

You can download and print out a prepaid postage label here . Attach this label to your parcel and hand it in at your local post office. If you use this label to return duplicated or unwanted items, the postage cost (£3.95) will be deducted from your refund.

If the parcel is large or weighs over 5kg, please contact us for further advice.

Or

Return your goods to a local branch of The Entertainer. Please take along a copy of your order confirmation email.

If you wish to Contact Us

Please send an email to: homeshopping@theentertainer.com or call our Customer Service Department on 0844 800 5100

Our returns address is:

The Entertainer Customer Service Department
Boughton Business Park
Bell Lane
Little Chalfont
Amersham
Bucks HP6 6GL